GS2 🏛️ Governance

CPGRAMS

Centralised Public Grievance Redress and Monitoring System — an online platform for citizens to lodge grievances against Central Government ministries and departments, with time-bound resolution mandates.

Context & Background

Operated by DARPG; mandates 30-day resolution window; links to PM's Office monitoring.

UPSC Exam Relevance

Part of governance transparency measures; often paired with Sevottam; distilled from the 2nd ARC recommendation on grievance redressal.